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General Terms and Conditions

  1. Minimum 12 months contract required, otherwise as per stated term contract.
  2. Cancellation Before Activation: 50% of total contract amount.
  3. Premature Termination Penalty: 100% balance of the reminding duration contract period.
  4. Minimum one month advanced termination notice require from Customer before expiry of contract, else auto renewal of another one year will be executed.
  5. All terms and conditions apply. Please refer to www.iaspire.net "Terms of use" & Service Agreement for details.
  6. Above prices quoted are subject to the prevailing GST and changes without prior notice.
  7. Overdue interest at 2% per month will be charged on overdue amount. Discrepancy and dispute should be clarified within 10 days after receipt of the invoice.
  8. iASPire reserves the right to change or substitute the promotions without prior notice.



Managed Services                                                                           » Back to top

  1. Minimum 24 months contract is required.
  2. All prices quoted are just services only and do not include any hardware devices,
    e.g. firewall appliances, router, servers, backup drive, etc.
  3. All tape media will be provided by Customer.



bizoMail and bizoShare                                                                    » Back to top

Minimum requirements at Customer’s Desktop
  1. Internet Browser 6.0 and above.
  2. Microsoft Outlook 2000 and above.
  3. Preferably to have latest Microsoft Operating System on individual desktop/notebook, e.g. MS XP or MS 2000 workstation.
  4. An Internet connection.


Assumption and consideration
  1. Minimum 24 months contract required. Premature Termination Penalty: 100% balance of the remaining duration contract period.
  2. Payment Terms:
    1. Upfront One Time Fee will be billed 100% upon signing of Contract & Service Agreement.
    2. Advanced Quarterly fee will be invoiced at the 21st of each month.
  3. Above Hosted Service quoted are entitlements for usage to iASPire's customer during contract period only.
  4. iASPire is not liable to the customer or any other person whomsoever for any damages, whether direct, indirect, incidental, special or consequential (including loss of data, delays, non-deliveries, mis-deliveries or service interruptions), that may result from the use of the Anti-spam service.
  5. As there is no absolute definition of what is considered spam, iASPire's anti-spam service may not be able to filter off 100% of all spam mails, but it should be able to filter out the most common forms of it.
  6. For PUSH feature, this is based on MS Windows Mobile 5 and Customer’s mobile devices must support MS Windows 5 O/S and MUST subscribed to mobile data plan to a local telephone operator.
  7. All claims for breach of Service Level is governed under Service Level Guarantee. It will consider a breach of service level if bizoMail or bizoShare service is unavailable for more than 4hrs. Under such breach, Customer is entitled upto a rebate of ten percent (10%) of the monthly fee limited to one (1) rebate per month.


Contract Terms
  1. Customer will have its own domain name.
  2. Customer will provide minimum of one and maximum of 3 administrators who will handle the users' desktop fault calls.
  3. iASPire will permit a maximum 3 administrators to log fault calls with iASPire Enterprise Nerve Center.
  4. Prior to migration of users’ mailboxes, customer will be responsible for the backup and restoration of the current mailboxes.
  5. It is the responsibilities of mail users to maintain their mailboxes. Automatic quota-exceeded messages will be sent automatically by the system. iASPire will not be responsible to clear the mailboxes that exceeds allocated quota.
  6. At no time should the proposed email accounts be used for bulk email purposes, unless Customer has notified iASPire of the intention and upon approval of iASPire.
  7. Customer has to responsible for its Internet connectivity (if the connectivity is not subscribed under iASPire) to ensure its stability and reliability to access. iASPire is not responsible for any failure to access to iASPire’s bizoMail due the Customer poor Internet connectivity.
  8. Once the email is popped down, it shall be resided at Customer’s individual desktop and NO copy will be resided at iASPire’s Exchange Server. Customers are advised to perform backup copy regularly by themselves (e.g. through portable backup devices or Customer’s central file server) incase their desktop not working.



bizoRental                                                                                         » Back to top

  1. Above SPLA license must be subscribed from iASPire directly and require min. 12 months contract.
  2. The Services Provider License Agreement (SPLA) provides third-party commercial use rights to iASPire, who will be the holder of these Microsoft licenses, so that end customers receiving services deployed on Microsoft software products are not required to obtain their own Microsoft software licenses. End customers receive the right to directly or indirectly interact with functionalities of Microsoft software through iASPire's SPLA licenses. Thus, all customers is required to sign off the attached Terms and Conditions Regarding Use of Microsoft Software.
  3. Software Assurance (SA) is included as part of the SPLA license. SA coverage runs to the end of the term of the agreement for the licenses reported/purchased on a monthly basis.
  4. Installation and Configuration charge shall be charged separately and dependable on the scope of work.
  5. Customer has to liable for any license being misuse and shall responsible for safe keeping the license code being assigned from iASPire.
  6. Upon termination of above subscription, Customer is required to delete all the subscribed software component from its system.



connexADSLDynamic IP                                                                 » Back to top

  1. Minimum 24 months contract required.
  2. All routers provided (if any) are leased to customer during contract period only and cover under standard warranty by its manufacturer or otherwise, as per stated.
  3. For any bundled FREE router or equipment on above broadband services, the Customer acknowledges that iASPire is not liable or warrant the full compatibility on the circuit or at the Customer’s environment. Any onsite installation and configuration work on the bundled equipments are chargeable at minimum S$200 per hour for first 2 hours and subsequent at S$100 per hour.
  4. Activation lead time for ADSL lines are upto 15 business days upon confirmation order. Express Activation (7 man-days) are chargeable.
  5. For all broadband services, the Customer acknowledges that the services are based on best effort basis without any service level guarantee or rebates and iASPire makes absolutely no warranties whatsoever, express or implied. As a result, the Customer agrees that iASPire shall not be liable to the Customer for any claims, damages or loss of profit which may be suffered by the Customer or any other entity in any respect for direct, indirect, consequential, actual, or punitive damages arising out of or in relation to the services provided herein, including, but not limited to, losses or damages resulting from the loss of data as the result of delays, non-deliveries, or service interruptions.
  6. iASPire reserves the right to suspense the service after 10th day of the billing date when Customer failed to make the full outstanding payment of the subscription fee.
  7. iASPire reserves the right to change or substitute the promotions without prior notice.



connexADSL Static IP                                                                         » Back to top

  1. All routers provided (if any) are leased to customer during contract period only and cover under standard warranty by its manufacturer or otherwise, as per stated.
  2. For any bundled FREE router or equipment on above broadband services, the Customer acknowledges that iASPire is not liable or warrant the full compatibility on the circuit or at the Customer’s environment. Any onsite installation and configuration work on the bundled equipments are chargeable at minimum S$200 per hour for first 2 hours and subsequent at S$100 per hour.
  3. Activation lead time for ADSL lines are upto 15 business days upon confirmation order. Express Activation (7 man-days) are chargeable.
  4. For all broadband services, the Customer acknowledges that the services are based on best effort basis without any service level guarantee or rebates and iASPire makes absolutely no warranties whatsoever, express or implied. As a result, the Customer agrees that iASPire shall not be liable to the Customer for any claims, damages or loss of profit which may be suffered by the Customer or any other entity in any respect for direct, indirect, consequential, actual, or punitive damages arising out of or in relation to the services provided herein, including, but not limited to, losses or damages resulting from the loss of data as the result of delays, non-deliveries, or service interruptions.
  5. iASPire reserves the right to change or substitute the promotions without prior notice.



connexDirect                                                                                     » Back to top

  1. Any onsite configuration work on connexDirect router are chargeable at minimum S$600 per router depending on the complexity.
  2. Minimum 15 man days activation lead time is required upon successful registration of service.



webHost                                                                                            » Back to top

  1. Subscription fee is payable one year in advance for all webHost packages BEFORE activation of the service.
  2. Suspension of the service shall be carried out after 5th day of expiry date if Customer fail to make the full payment of the subscription fee for the next contract period.
  3. Domain Name Registration renewal fee shall be at S$35 per year (if registered through iASPire).
  4. For all webHost packages, the services come with only basic email and phone support and not liable for any mail delivery failure to customer's desktop which arises from the line connection, viruses and customer's email client software. Any onsite support to analyse or resolve the mail delivery problem shall be chargeable at minimum S$200 per hour for first 2 hours and subsequent @S$100 per hour (excludes any software or hardware prices that required to resolve the problem).
  5. For all webHost packages, the Customer acknowledges that the services are based on best effort basis without any service level guarantee or rebates and iASPire makes absolutely no warranties whatsoever, express or implied. As a result, the Customer agrees that iASPire shall not be liable to the Customer for any claims, damages or loss of profit which may be suffered by the Customer or any other entity in any respect for direct, indirect, consequential, actual, or punitive damages arising out of or in relation to the services provided herein, including, but not limited to, losses or damages resulting from the loss of data as the result of delays, non-deliveries, or service interruptions.



Data Recovery                                                                                   » Back to top

  1. Minimum 24 months contract required and 30 days advanced termination notice required before contract expired.
  2. Above prices quoted DOES NOT include:
    1. DR consultancy
    2. Configuration of server or desktop
    3. Professional Charge on migration
    4. Software licenses on server, applications and backup
  3. Above DR resources are shared and based on First Come First Serve basis when there are multiple disasters occurs.
  4. Networking to connect the server and desktop subscribed will be provided.
  5. For DR work seat PC, it is preloaded with MS Windows XP Pro. Customer need to provide applications (e.g. MS Office, etc) and other OS.
  6. iASPire is committed to release the equipment to the Customer to commence with their recovery work after 8 hours of activation.
  7. Upon Activation, Customer is allowed to take the occupancy of the DR facilities subscribed for a period of upto 5 weeks.
  8. Customer has to coordinate and instruct their WAN provider (if any) to swing their connectivity to iASPire upon DR strike.
  9. It is recommended that Customer obtain "DR" licenses or temporary licenses from their principal vendors
  10. For tape drive subscription, Customer will provide any tapes needed.
  11. Configurations of server or desktop not stated shall be subjected to additional cost, such as the Fibre HBA card, extra RAM or HDD.



rackHost                                                                                           » Back to top

  1. 1) For rackHost 42U, the prices quoted DOES NOT include power usage and the power usage are charged separately on the next following month based on usage basis and subjected to 10% administration charges of the total billing. For rackHost 42U with fixed power usage, customer requires to provide detailed equipment's power consumption rating to iASPire.
  2. 2) Above prices does not include any installation, configuration of hardware and software including mounting of hardware.
  3. 3) Above prices quoted are not applicable for housing of blade servers and other high density equipment with high power consumption.


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