1. Introduction

This document details the procedure on how to setup Outlook 2003 Client to connect to iASPire Hosted Exchange Service.

Pre-Requisites

This instructions in this document will ONLY work if the following pre-requisites are met.

1. PC is using Windows XP with Service Pack 1 which supports Office 2003.
2. Microsoft Outlook 2003 installed
3. OS updated with the Windows XP Patch Q331320 – RPC Updates for Exchange
4. PC has been configured to connect to the Internet

Known Issues

1. There are currently no known issues for this documentation version.

2. Installing the RPC Patch for Windows XP                          » Back to top
Download and install the Q331320 Patch from the Microsoft Website.

3. Setting Up New Mail Profile                                                     » Back to top

Important Reminder

Ensure that you have completed the RPC patch installation before proceeding with this section.

Mail Setup

Prior to using Outlook 2003, a mail profile needs to be created.

1. Access your Control Panel and click on Mail.

2. The Mail setup window will be opened. Click on the Show Profiles button to display the profiles that has been setup in your PC. We will create a new profile for iASPire Hosted Exchange.

3. Click on the Show Profiles button to open the Mail window.

4. Click the Add button to create a new profile. Name your profile with something descriptive.

5. Click OK to open the Email Accounts creation wizard will appear.

6. Ensure that the Add a new e-mail account option is selected and click Next. The Server Type window will open.

7. Ensure that the Microsoft Exchange Server option is selected and click Next. The Exchange Server Settings window will now open.

8. Under the Microsoft Exchange Server field, type the following: exchange.iaspire.net.sg.

9. Ensure that the Use Cached Exchange Mode option is selected. There should be a tick on the check box.

10. Under the User Name field, type your user logon name as provided. Normally it will be your email address (i.e. jack@iaspire.net.sg)

11. Click the More Setting button. At this point of time, if you are prompted to Authenticate, just click Cancel. If you are prompted with an ‘unavailable connection’ message, just close the windows and proceed to click the More Setting button.

Ensure that you see the following screen.

12. Select the Security Tab. Under User Identification, ensure that the Always prompt for user name and password checkbox is checked.

13. Click the Connection Tab. Ensure that you are able to view the Exchange over the Internet section. If you do not see the section, please install the Windows XP RPC patch as documented in the earlier sections.

Check the Connect to my Exchange mailbox using HTTP checkbox and click the Exchange Proxy Setting.. button.

14. In the Exchange Proxy Settings window, configure as the following screen.

To force your connection to only use HTTPS, ensure that you check both the following check boxes.

If you have both TCP/IP and HTTPS connection, then select the appropriate check box to which it is most suitable to your network connection speed.

Click OK twice to go back to the Exchange Server Settings window.

15. Click the Check Name button. The Authentication window will now open.

16. You will need to use the pre-Windows 2000 Logon name instead of the normal login name. This is a pre-requisite for RPC over HTTPS. Your pre-Windows 2000 logon name will be something like ‘IASPIRE\iaspire.jack’ (<DOMAIN>\<Company>.<UserID>)

17. Ensure that the server name and your User Name (First Name & Last Name) has been underlined. This indicates a successful authentication.

18. Click the Next button. The successful window will now open. Click Finish to complete the setup.

19. If you have more than 1 profile, you may want Outlook to prompt you for a profile before launching. Ensure that you select the Prompt for profile to be used option. You can now close the Mail window by clicking OK.

4. Launching Outlook 2003                                                     » Back to top

Ensure that you have followed the setup procedure for Mail Setup before attempting to launch Outlook 2003.

Launch Outlook 2003

1. If you have more that 1 email profiles and have selected the Prompt for profile to be used option in the Mail configuration setup, Outlook will now prompt you for the profile that you wish to use.

2. Select the profile that you created earlier for your own email account and click OK. The Authentication window will now open.

3. Ensure that you use your pre-Windows 2000 user logon name. (IASPIRE\iaspire.jack) This is a pre-requisite for RPC over HTTPS. Connection will FAIL if you do not use the pre-Windows logon name.

4. Enter password and click the OK button. Outlook will now launch.

Checking your Connection Status

To check you connection status, right-click the Exchange Icon on System Tray while pressing the Ctrl button.

Click on the Connection Status.. menu item.

The Exchange Server Connection Status window is opened. Confirm that the connection is now using HTTPS.

5. Reconfiguring an existing Mail Profile for RPC over HTTPS  » Back to top

Important Reminder

Ensure that you have completed the RPC patch installation before proceeding with this section.

Mail Setup

1. Access your existing profile through the Control Panel and click on Mail.

2. The Mail setup window will be opened. Click on the Show Profiles button to display your existing profiles.

3. Click on the Show Profiles button to open the Mail window.

4. Click on the Properties button to open the Mail Setup window.

5. Click on the E-mail Accounts button to open the E-mail Accounts window. Select the View or change existing e-mail accounts option button and click Next.

6. If prompted to authenticate, just click cancel. Ensure that you see the following Window.

7. Click the Change button.

8. Click the More Setting button. At this point of time, if you are prompted to Authenticate, just click Cancel.

Ensure that you see the following screen.

9. Select the Security Tab. Under User Identification, ensure that the Always prompt for user name and password checkbox is checked.

10. Click the Connection Tab. Ensure that you are able to view the Exchange over the Internet section. If you do not see the section, please install the Windows XP RPC patch as documented in the earlier sections.

Check the Connect to my Exchange mailbox using HTTP checkbox and click the Exchange Proxy Setting.. button.

11. In the Exchange Proxy Settings window, configure as the following screen.

To force your connection to only use HTTPS, ensure that you check both the following check boxes.

If you have both TCP/IP and HTTPS connection, then select the appropriate check box to which it is most suitable to your network connection speed.

Click OK twice to go back to the Exchange Server Settings window.

12. Continue your setup as documented in the Launching Outlook 2003 section. Remember to use your pre-Windows 2000 logon name when authenticating.