1. Introduction

This document details the procedure on how to setup Outlook 2003 Client to connect to iASPire Hosted Exchange Service.

Pre-Requisites

This document assumes the following has pre-requisites has been met.

1. The user’s PC is using Windows XP or Professional which supports Office 2003.
2. The user has installed Microsoft Outlook 2003 on their PC.
3. The PC has been configured to connect to the Internet.

In addition, the recommended Operating System will be Windows XP with Service Pack 1.

Known Issues

The following issues are known and iASPire will continue to work on resolving them to ensure our Customer Service Satisfaction.

1. Accessing iASPire Hosted Exchange from Outlook 2003 using Starhub Cable Service. There is currently some issues with connecting using Starhub Cable due to a known Port which is blocked by default by the mentioned ISP.

2. Setting Up Mail Profile                                                         » Back to top

Prior to using Outlook 2003, a mail profile needs to be created.

Mail Setup

1. Access your Control Panel and click on Mail.

2. The Mail setup window will be opened. Click on the Show Profiles button to display the profiles that has been setup in your PC. We will create a new profile for iASPire Hosted Exchange.

3. Click on the Show Profiles button. The Mail window.

4. Click the Add button to create a new profile. Name your profile with something descriptive.

5. Click OK. The Email Accounts creation wizard will appear.

6. Ensure that the Add a new e-mail account option is selected and click Next. The Server Type window will open.

7. Ensure that the Microsoft Exchange Server option is selected and click Next. The Exchange Server Settings window will now open.

8. Under the Microsoft Exchange Server field, type the following : smtp.iaspire.net.sg.

9. Ensure that the Use Cached Exchange Mode option is selected. There should be a tick on the check box.

10. Under the User Name field, type your user logon name as given. Normally it will be in the form of user@organization (e.g. enquiries@ezlink).

11. Click the Check Name button. The Authentication window will now open. Type in your user logon name and password and click OK.

12. Ensure that the server name and your User Name (First Name & Last Name) has been underlined. This indicates a successful authentication.

13. Click the Next button. The successful window will now open. Click Finish to complete the setup.

14. If you have more than 1 profile, you may want Outlook to prompt you for a profile before launching. Ensure that you select the Prompt for profile to be used option. You can now close the Mail window by clicking OK.

3. Launching Outlook 2003                                                     » Back to top

Ensure that you have followed the setup procedure for Mail Setup before attempting to launch Outlook 2003.

Launch Outlook 2003

1. If you have more that 1 email profiles and have selected the Prompt for profile to be used option in the Mail configuration setup, Outlook will now prompt you for the profile that you wish to use.

2. Select the profile that you created earlier for your own email account and click OK. The Authentication window will now open.

3. Enter your user logon name and password and click the OK button. Outlook will now launch.